By proceeding with the booking process, you agree to the following terms and conditions:
1 Reservation and Payment
To hold a reservation, an approved 30% payment of the total apartment cost is required. The booking is confirmed only when Rent Top Apartments has received this amount and has emailed a booking confirmation to the client. Rent Top Apartments keeps the right to cancel the bookings within 48h from the booking. The remaining balance, including 70% of the apartment cost, final cleaning fee, city tax and security deposit must be paid upon arrival to the apartment. Some apartments allow full payment of the apartment cost by credit card and in those cases handling fees apply. For more details please contact our office.
As a guarantee that the apartment and all its contents will be returned in the same condition as found at the check in, we ask for a security damage deposit as well as a valid credit card number. If the deposit is paid by debit/credit card, the deposit is EUR 300 and is fully refundable to the same debit/credit card upon a satisfactory inspection of the apartment. If the deposit is paid cash, the deposit is EUR 500, and it is refundable via bank transfer (a management fee EUR 50 applies) within 30 days. It also can be collected in our office upon a satisfactory inspection of the apartment. IMPORTANT NOTICE: Only families and groups of people 30 years old or over are accepted.
2 Cancellation and Changes
Please note that the 30% reservation deposit is non-transferable.
Cancellation requests are subjected to the following penalties:
For cancellation notification of 30 days or more before the beginning of the rental period, 100% of the total apartment cost will be refunded to the client. For special events suchs as International congresses, Festivals, etc. the notificacion of cancellation should be at least 65 days o more before the beginning of the reservation.
For cancellation notification of 29 days and less before the beginning of the rental period, 0% of the total apartment cost will be refunded to the client. For special events suchs as International congresses, Festivals, etc. 65 days o less before the beginning of the reservation.
For cancellation notification during the stay (as of the time the client checked in), 0% of the total apartment cost will be refunded to the client.
Changes of the dates and apartment are considered as a new stay and the existing booking is therefore subject to the cancellation policy.
Cancellations in the number of guests are subject to 0% refund.
In the event of unforeseen problems with the property that the client has booked, Rent Top Apartments reserve the right to transfer the booking to the property of the similar characteristics. If the client does not agree to the suggested alternative, Rent Top Apartments will refund 100% of the total amount paid and cancel the reservation completely. In case that the relocation takes place during the client's stay, the reservation amount will be refunded except for the portion that corresponds to the number of nights stayed. Rent Top Apartments will not be liable for further claims by the client.
It is recommended to travel with holiday cancellation insurance. Any cancellation, including force majeure, will be subject to our cancellation policy stated herein.
All cancellations or changes must be made via email or fax.
In case Rent Top Apartments cancels the reservation the client has right to apply Cancellation Policy on his benefit
Check-in to the apartments starts from 15hrs.
Check-out from the apartments is until 11hrs.
We will attempt to accommodate all necessary arrival times. In order to do so, we ask that you contact us as soon as possible with your flight or train information. We ask that you call our office from the airport, after collecting your luggage and before making your way to the apartment. This way we know whether you have arrived on time or not, as often times planes, trains, and automobiles are delayed or rescheduled.
We will always attempt to accommodate early arrivals and late departures, but this is dependant upon previous/following bookings. Please note that there is a 30 eur surcharge for check ins earlier than 15:00.
Check-ins between 21:00PM and 23:45AM incur in a 30€ surcharge, between 23:45AM and 1:30AM incur a 60€ surcharge. From 01:30 - only upon prior confirmation and for an extra charge.
A late check out (after 11hrs) can be arranged upon agreement if the apartment is available, surcharges apply.
Clients are committed to act with the utmost courtesy and respect towards neighbors and other apartment building residents. Loud noise and general acts of disrespect will not be tolerated. Parties of any nature are strictly prohibited (a penalty of 3.000 will apply). The non-fulfillment of any of these norms can cause the immediate expulsion of the clients from the flat without reimbursement and without the right to claim any type of compensation.
The client is expected to leave the apartment in reasonable conditions for cleaning, in the same way the apartment was found on the arrival day. If any of these conditions are not satisfied, Rent Top Apartments reserves the right to charge an additional cleaning fee.
Rent Top Apartments and the owner shall not be liable for any type of damages that may occur as a result of the client’s stay and usage of the apartment. The client shall be liable for damages caused by him or any of his guests to the apartment or communal area (including but not limited to gym, swimming pool, lobby, and apartment) and the cost to repair/replace any damages exceeding the damage deposit amount are payable by the client. Rent Top Apartments reserves the right to charge the credit card provided for any excess damages.
Rent Top Apartments and the owner shall not be liable for any indirect damages such as losses of personal possessions in cases of robbery, criminal behavior, fire, etc.
Rent Top Apartments holds no liability for the accuracy or currency of the information contained within the renttopapartments.com website. The property details content is the sole responsibility of the owner or agent of the property displayed. Rent Top Apartments has not confirmed the currency or accuracy thereof and strongly recommends vacationers to make their own investigations as to the authenticity of all information provided. Rent Top Apartments is in no way liable for any inaccuracies or misleading statements made in the information provided by the owner or agent of properties within the website.
Rights of users
We inform you that you can exercise your rights of access, rectification, cancellation and opposition in accordance with the provisions of Regulation 2016/679 of April 27 of Protection of Personal Data by sending an email to firstname.lastname@example.org, or a letter together with a photocopy of your ID, to the following address: C / PASEO TAULAT, 279 - (Barcelona) - [Barcelona]
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Also, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of the information collected
Our website uses the information to provide the best possible service, particularly to maintain a registry of users, orders if applicable, and improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may benefit you, these emails will be sent to the address you provide and may be cancelled anytime.
RENT TOP APARTMENTS SL is highly committed to fulfil the commitment to keep your information safe. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.